Oral and Written Communication Relating Key Words: •Teamwork: The ability of a team to work in a coordinated and collaborative manner, supporting and contributing to one another. •Communication: The process of exchanging ideas between people to convey a message; it involves a sender and a receiver. •Assertive Communication: Expressing thoughts and feelings clearly and correctly, while respecting the ideas and opinions of others. •Leadership: The ability of a person to motivate, influence, and guide a group of people toward achieving goals and objectives. Introduction The following case study describes a problem situation in a company where communication and leadership are failing, generating internal and external conflicts. This negatively impacts the company's customer service and order processing. Therefore, a company leader analyzes the situation and begins to reorganize activities, involving all stakeholders and employing assertive communication. Case Study At the company Tecno...